Resume

WILLIAM L. DAVIS
925.605.5553
billspaced [at] gmail [dot] com
 

DIRECTOR/IT EXPERT

Improving the Corporate Bottom Line Through Technology and Expertise
 

SUMMARY

Sr. IT Technologist and Business Professional with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized by clients as an excellent resource to improve organizational effectiveness and efficiency through personal contribution. Able to align the business processes and IT infrastructure to realize cost savings, accelerated performance, and a competitive technical advantage for the organization. Adept at overcoming resistance to change through gaining end user comfort levels and enthusiasm. Entrepreneurial mind set focused on delivering best practices.

Talented, results-driven and versatile technologist and team leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working with complex cross-platforms, integration, and administration in local and remote environments. Knowledge of management principles and obstacles is a key element in my IT projects success.

  • Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any team, ready, willing and able to function in any role necessary to insure project success and on time project delivery.
  • Highly focused on organizational missions while positively impacting bottom line and group performance. Success oriented professional with exceptional technical experience, possessing an extensive knowledge of the processes, procedures and policies necessary to consistently produce a superior project result. Delivers success on time, under budget and while exceeding expectations.


CORE COMPETENCIES

IT Expertise • Software • Business Intelligence • Process Improvement
Change Management • Operations Management • Employee Development
Cross Functional Teams • Data Warehouse • Client Collaboration
Data Analysis • Entrepreneur • Retail • Problem Solving


EXPERIENCE

WASHINGTON MUTUAL
Pleasanton, CA
4/2004 – 7/2009
Purchased PROVIDIAN FINANCIAL 2005 (Now JPMorgan/Chase)
One of the largest banking and financial services firms in the world

MANAGER, GOVERNANCE   

  • Led internal efforts to improve internal accuracy, efficiency and flow of data throughout the organization. Several successful projects highlight my efforts; I devised a performance management system to monitor key functions, ensured that the enterprise was invoiced appropriately and charged back against the proper internal lines of business, and in general, sought ways to reduce expenses through various invoice management and monitoring techniques. Responsible for various components of a $100 million + annual contract
  • Measured internal and vendor SLA performance and conformance to regulatory and contractual obligations. Managed and regulated through regular meetings with all stakeholders to track and oversee performance of  suppliers and vendors
  • Created and implemented a centralized data warehouse and toolset that managed and analyzed vast sums of disparate data. I also led the team that reduced manual processing time by over 90 percent within one year.

PROVIDIAN FINANCIAL
Pleasanton, CA
4/2004 – 10/2006
Credit card services (Purchased and moved to WaMu/JPMorganChase)

MANAGER, OPERATIONS
Key strategic leader for a team of analysts who performed regular internal audits of production systems and provided regular and on-demand analysis. Business solutions were designed with strategic initiatives in mind and resources were allocated based on targeted deliverables.

  • Regular interface with Executive Team to deliver data, analysis and recommendations on Operations challenges, opportunities and pending actions
  • Wrote strategic analysis and reports, production applications and operational metrics to measure and assist in internal process improvement efforts

SBC SERVICES Inc
San Ramon, CA
5/2001 – 4/2004
An integral part of AT&T’s telecommunications technology group

SENIOR ANALYST
Successfully operated a cross-functional problem resolution team, and resolved a $600k error in billing, significantly enhancing customer retention and lessening regulatory implications.

  • Performed quality assurance activities that covered reviews, consultations, and audits of software projects and releases
  • Resolved critical production billing issues, closing over 50 high-visibility issues over an 18-month period and reduced my open-to-close duration by 32 percent in 2002

COMPUTER MONKEYS
Livermore, CA
1/1996 – Present
An Entrepreneurial venture specializing in web design and development, direct marketing, and online sales

BIG 5 SPORTING GOODS
 El Segundo, CA
2/1991 – 6/1996
Retail sporting goods chain covering the Western United States

STORE MANAGER
Operated several high volume stores in the Bay Area, CA. Ran a top-15 store in my last assignment, over $4 Million in volume. Recruited, hired, trained, mentored, and disciplined employees.

  • Responsible for entire store, from sales to inventory to theft prevention and maintenance.
  • Led 30+ employees in Fremont, CA store. Top 15 store, increased sales by 15+ percent while there.

TECHNICAL LEADERSHIP AND SALES
2/1991 – 5/2001
Technology Leadership, Retail Management and Consulting Projects for a variety of firms and applications


EDUCATION

Masters in Business Administration
Technology Management
University of Phoenix
   
Bachelor of Arts
Economics
University of California, Davis